FAQ
General
Where can I buy Movement products?
Movement's products are available in our shops and retail partners. You can also purchase our products directly from our website.
How can I contact Movement?
You can find our online contact form here. We will do our best to answer you as soon as possible.
Orders
How do I buy products on the website?
Choose the products in the desired color and/or size and click on the shopping cart icon to place the order. Press "checkout" to continue, fill in your contact and shipping information, select a payment method, and finalize your order. You'll receive a confirmation email shortly after, and another when your order ships.
Can I check my order status?
You will receive an email or message when your order is shipped, with a link to track your delivery time and options.
Is there a minimum order amount?
There is no minimum order amount on our website.
How is my order processed?
Once your payment is made, we prepare and pack your order as quickly as possible. Your order ships within 24 hours of payment confirmation on working days. You'll receive an email when it's picked up by our delivery service.
Shipping & Delivery
Which countries do you ship to?
We currently ship to Switzerland, France, Italy, Spain, Austria, Germany, Sweden, Finland, Poland, Belgium, the Netherlands, and Luxembourg. Outside these countries, check our shop finder for your nearest retailer.
What is the shipping cost?
Switzerland & France: free from 100 CHF/€, otherwise 6.90 CHF/€.
Germany, Belgium, Netherlands, Luxembourg: free from 200€, otherwise 12€.
Austria, Spain, Italy: free from 300€, otherwise 12€.
Poland, Sweden, Finland: free from 300€, otherwise 20€.
What are the delivery times?
Delivery takes 2 to 8 working days from payment confirmation, within Switzerland, France, Italy, Spain, Austria, Germany, Sweden, Finland, Poland, Belgium, the Netherlands, and Luxembourg.
Payments & Safety
Which payment methods do you accept?
We accept VISA, MasterCard, Maestro, Apple Pay, Google Pay, and TWINT.
Do your prices include VAT?
Yes, all prices displayed on our website include VAT.
Returns & Warranty
What are the warranty terms?
You can find our warranty conditions and the procedure to follow here.
What is your return policy?
Products ordered from the website may be returned without justification. To exercise this right, email info@movementskis.com within 7 days of delivery. Products must then be returned within 14 days, unopened and unused, to our returns address — see our Refund Policy for full details.